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| 1 |
Do you attend the craft shows in year 2011? |
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No. We do not plan to exhibit in the craft shows. However, you are welcome to visit our showroom at Kew if you come across. |
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| 2 |
Do you have a retail outlet? |
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No. we do not have a retail outlet. |
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| 3 |
Do you use old materials on your products? Some of your cloth dolls looks aged. |
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We use only new materials on all products. Some materials are made to look old using special crafting processes. For example, Calico for cloth dolls are dyed with tea & coffee to create an aged look. Rusty tins are rusted from new tins. Some wood items are treated to make them looked weathered. |
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| 4 | What is the payment terms? Does PickAdoll offer credit sale? | ||
| All sales are on prepaid (proforma) base. | |||
| Orders are despatched via Australia Post within 5 working days from the confirmation of the payment. | |||
| 5 | How does PickAdoll handle product return? | ||
| Faulty or missing items have to be reported to us (by phone/Fax or email...) within 10 days from the receipt of the parcels. Depending on the type of problems, we may issue a credit to you, sending you the missing items or replace the faulty products. | |||
| 6 | How do you handle back orders? | ||
| We don't take back orders. Items that are out of stock will be removed from your order (it will be stated in the proforma invoice). | |||
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